MAHC Outranks Averages on Patient Satisfaction

Posted: 2021-09-22 07:46:52 By: thebay

Muskoka Algonquin Healthcare says that results of a recent independent patient satisfaction survey at Muskoka Algonquin Healthcare (MAHC) continues to rank above provincial averages.

The results are based on patient satisfaction survey responses between January 1 and March 31, 2021. Surveying occurs on a monthly basis, whereby 25 randomly selected inpatients and 100 Emergency Department randomly selected outpatients at each site are mailed surveys to rate their care.

Emergency patients indicated a rating of 68.1% overall satisfaction with their care, exceeding the Ontario community hospital average of 55.1%. MAHC also exceeded the Ontario community hospital average score on all four of the dimensions of care measured, including a 91% rating on getting timely care.

For acute inpatient care, survey respondents indicated an overall satisfaction rating of 64.4%, which exceeds the Ontario community hospital average of 62.2%.